Support
Stuck, found a bug, or just have a question? Start here or write to us directly.
Contact
The fastest way to reach us is email.
[email protected] ↗ Expect a reply within a few business days.Quick help
Can't connect to my Mac. What should I check?
Confirm Remote Login, the address and network path.
Can I connect away from home Wi-Fi?
Use a reachable network path such as Tailscale.
Why does Vireo use agentd?
The terminal works with SSH; agentd adds richer session state and agent workflows.
conn-agentd version
My Pro purchase is missing. What should I do?
Open Settings → Vireo Pro and tap Restore Purchases. Confirm the device uses the same Apple Account that made the purchase. Billing and refunds are handled by Apple.
reportaproblem.apple.com ↗Web Preview cannot find my local server.
Make sure the server listens beyond localhost when required, refresh the server list, and update agentd. Container ports must be published to the Mac.
lsof -nP -iTCP -sTCP:LISTEN
Why is Native Run unavailable?
The current session must point to a valid Xcode project. Direct device installation also needs a development provisioning profile that includes this iPhone; otherwise Vireo offers the OTA route when configured.
How do I choose a dictation language?
Open Settings → Input & Keyboard → Recognition Language. Vireo lists the Apple speech locales available on the device. Mac Whisper uses the same selection as a transcription hint.
Are my SSH keys safe?
Credentials stay in iOS Keychain and are used only for your SSH connection.
PrivacyWant to try Vireo before release?
Email the device you use, the Mac setup you connect to, and the workflow you want Vireo to help with.